...we will handle problems on a case-by-case situation, keeping in mind that our primary goal is customer satisfaction...

Yeah, whatever. Read on...

This tastes funny. I don't know this food..

A few options. Check our recipes and funny will turn into yummy! The joke will not be on you anymore.

I'm sorry but I ordered the wrong thing.

No problem. Just post it back to us in good condition with the packaging intact and we will credit or refund you for the value of the item.

Somehow I received the wrong goods.

Uh-oh. Sure-sure? No problem, you can post it back and we'll refund you - and the postage costs also.

My order is broken.

Two scenarios here:

If an elephant sits on your order or eats it then the Post Office has to refund you. That means you must bring your tracking number to the Post Office and fill out a claim.

If we did a k*k job packaging it then we will refund or credit the broken items.

Something's wrong with my stuff. 

If the quality of our product is compromised please send it back, we will refund you and cover the postage.

If there's nothing wrong with it, then, sorry ma china, we won't cover the postage. If we can sell it again we will refund or credit you for the product. If we can't sell it again and there's nothing wrong with it then double sorry, no refund. Please get in contact with us first.

Post any returns to and please always accompany it with the Invoice number AND a tracking number:

EARTH PRODUCTS

P.O.Box 2501

2123 Pinegowrie

Johannesburg